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RETURN POLICY

BIRKENSTOCK.COM/US RETURNS

RETURN POLICY
  • Footwear and accessories may be returned or exchanged, in original purchase condition and packaging, within 30 days of delivery with the exception of Last Chance items that are discounted 40% or more. Last chance styles that are discounted 40% off or more are final sale and cannot be returned or exchanged. All returns are subject to inspection. All packages, including original containers, must be unmarked and not defaced in any manner.

  • Products purchased on www.birkenstock.com/us must be returned online at www.birkenstock.com/us/returns. They cannot be returned to a Birkenstock store or authorized retailer.

  • If you would like to return an item, please go to www.birkenstock.com/us/returns and follow the instructions.

  • If you would like to exchange an item, please call customer service at 844-505-4055 or email: info@support.birkenstockusa.com and they will be glad to help you.

  • Skin care items may be returned at no charge within 30 days of delivery.

  • After inspecting your return, we will issue a credit for the merchandise (including any applicable sales tax) to the original payment method used. Any shipping charges from your order will not be refunded. Please allow 2-3 weeks for the processing of your refund.

  • If you mistakenly return an item to Birkenstock that is not an authentic or authorized Birkenstock product, please reach out to our Customer Service team at 844-505-4055 or via email at info@support.birkenstockusa.com as soon as possible. While we will make every effort to help locate and recover the incorrectly returned item, Birkenstock is not responsible for replacing, returning, or providing compensation for any non-Birkenstock items sent to us by mistake and cannot be held liable for such mistakes.
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    BIRKENSTOCK STORE RETURNS

    • Products purchased at a Birkenstock store must be returned to the store. Please contact the store directly:

    CALIFORNIA

    BIRKENSTOCK MARIN
    1019 Larkspur Landing Circle Unit 6C
    Larkspur, CA 94939
    Phone: 415.925.1134
    Email: MarinCountryMart@birkenstockusa.com

    BIRKENSTOCK VENICE
    1208 Abbot Kinney Blvd
    Venice, CA 90291
    Phone: 310.310.8448
    Email: VeniceBeach@birkenstockusa.com

    FLORIDA

    BIRKENSTOCK MIAMI
    111 NE 40th Street
    Miami, FL 33137
    Phone: 305.990.1014
    Email: miami@birkenstockusa.com

    ILLINOIS

    BIRKENSTOCK NAPERVILLE
    20 West Jefferson Ave
    Naperville, IL 60540
    Phone: 331.226.0180
    Email: naperville@birkenstockusa.com

    MASSACHUSETTS

    BIRKENSTOCK BOSTON
    205 Newbury Street
    Boston, MA 02116
    Phone: 857.365.2485
    Email: boston@birkenstockusa.com

    NEW YORK

    BIRKENSTOCK SOHO
    120 Spring St
    (Between Greene & Mercer)
    New York, NY 10012
    Phone: 646.850.6940
    Email: soho@birkenstockusa.com

    BIRKENSTOCK BROOKLYN
    70 N 6th St.
    Brooklyn, NY 11249
    Phone: 929.276.3925
    Email: brooklyn@birkenstockusa.com

    TENNESSEE

    BIRKENSTOCK NASHVILLE
    2212 12th Ave South #5
    Nashville, TN 37204
    Phone: 615.732.4064
    Email: nashville@birkenstockusa.com

    TEXAS

    BIRKENSTOCK AUSTIN
    1007 South Congress Ave #120
    Austin, US, TX, 78704
    Phone: 737.325.2001
    Email: austin@birkenstockusa.com

    BIRKENSTOCK HOUSTION
    2503 Amherst St, Rice Village
    Houston, TX 77005
    Phone: 281.473.1230
    Email: houston@birkenstockusa.com

     

    AUTHORIZED RETAILER RETURNS

    • Products purchased from a Birkenstock authorized retailer or another online retailer cannot be returned online at www.birkenstock.com/us or at a Birkenstock store. Please contact the authorized retailer directly for information on their return policy.